Shipping policy

FR Custom Threads

Thank you for shopping with FR Custom Threads! We take pride in creating custom apparel and merchandise for IAFF Local 539 and our customers.

Made-to-Order Production

All apparel and merchandise are custom-made to order.

Please allow up to 14 business days for production before shipping. Business days exclude weekends and holidays.

Production time begins after your order is received and payment is confirmed.

Shipping Methods & Rates

We offer shipping through USPS and other available carriers.

Shipping rates are calculated at checkout based on your order and delivery address.

Delivery Timeframes

Estimated shipping delivery dates are provided during checkout when available.

Please remember that shipping transit time is additional to our production timeframe.

Carrier delays, holidays, severe weather, and other circumstances outside our control may affect delivery dates.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error, please contact us as soon as possible. Address changes cannot be guaranteed once an order has shipped.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us so we can help review the situation and available options.

Contact Information

For shipping questions, please email:

FRCustomThreads757@gmail.com