Refund policy

FR Custom Threads

At FR Custom Threads, each item is custom-made to order. We take pride in providing quality apparel and merchandise for our customers.

Custom Orders & Returns

Because our products are made specifically for each order, all sales are final once production has begun.

We do not accept returns or exchanges for incorrect sizes, colors, or design selections made during checkout, or for changes of mind.

Please review your selections carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Email FRCustomThreads757@gmail.com with your order number, a description of the issue, and clear photographs of the item.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Cancellation requests must be submitted before production begins. Once an order has entered production, it cannot be canceled.

Production Time

All items are made to order. Please allow up to 14 business days for production before shipping.

Shipping transit time is additional.

Contact Us

For questions regarding your order, please email:

FRCustomThreads757@gmail.com